Return Policy / Cancellation
We offer a 30 return / exchange policy. Items to be returned in original packaging with all packaging materials, and accessories, in pristine condition will not incur additional costs excepting for the original cost of shipping, returns other than warranty issues will be handled on a case by case basis.
Returns in non original condition may incur a reasonable 5 to 50% restocking fee, depending upon return condition (which is inline with this industry).
Return shipping, other than warranty issues (at our discretion) will be covered by the buyer.
Purchase verification is required on all returns or exchanges. (Order numbers , Name, Address, Phone numbers are required)
Electronic / telephonic correspondence is required before returning an item, as we may be able to resolve an issue.
You may choose from two options when returning your order:
- Money Back Refund. If selecting this option, you are responsible for all shipping costs (Less Paypal [3%] and/or Card Vendor nonrefundable fees [0 to 3% variable – if any]).
- Exchange. Exchange your item for another from our website. Pay/refund the difference (less shipping costs – upon discretion)
We Supply Solar reserves the right to deduct appropriate shipping charges (Less Paypal [3%] and/or Card Vendor nonrefundable fees [0 to 3% variable – if any]) from any returned item that doesn’t qualify for the correct return reason or meet our product quality standards. Returned items that are used, opened, damaged (except for manufacturer defects), or are past the return period will be refused (at our discretion). The amount refunded includes only the original purchase price of products, and does not include original shipping charges.We do not refund shipping charges paid at the time of order, or that you may pay to return items to us.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you notification (telephonic or electronic) to confirm that we’ve received your item and are processing your request. We’ll follow up with another similar notification once the request has been processed to let you know if your return was approved (and or any further restocking fees – based upon condition).
If approved, the money will be refunded to your original method of payment within two weeks (Less Paypal [3%] and/or Card Vendor nonrefundable fees [0 to 3% variable – if any]). All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of 3 to 7 days for the refund to show up in your bank statement.
PROMOTIONAL TERMS & CONDITIONS
PLEASE READ THESE TERMS CAREFULLY AND IN FULL.
We Supply Solar Promotional Offers (each a “Promotional Offer”) are made available by We Supply Solar.
Each Promotional Offer is made available in connection with a form of payment as the case may be and subject to the offer as advertised.
The Promotional Offer.
By submitting your payment details, you (i) confirm your acceptance of the Promotional Offer advertised; (ii) accept and agree to these Promotional Offer Terms, including the relevant terms and conditions corresponding to the We Supply Solar advertised . All information collected by We Supply Solar under any Promotional Offer will be processed and used in accordance with our Privacy Policy. Unless otherwise advertised, Promotional Offers do not permit or provide access to any third party goods or services.
Privacy.
We do NOT share your information, period!
Availability.
A Promotional Offer must be accepted before the applicable expiration date advertised, if any. Except where prohibited by law, We Supply Solar reserves the right to modify, suspend or terminate a Promotional Offer at any time and for any reason, in which case we will not honor subsequent Promotional Offer enrollments.
Duration and cancellation.
In the case of any Promotional Offer, the corresponding Promotional Period shall continue for the period as advertised.
Warranty
MPP products carry a 1yr factory warranty (and an extra 1 year through wesupplysolar.com) – 2 yrs total, we shall honor this and will attempt to solve the issue as a first stop, we reserve the right to determine whether the defect is based on customer negligence or a latent product defect. MPP Solar Taiwan, has the final say, and will deem the necessary procedure(s) to remedy the issue timeously. Which include a brand new replacement from the factory or repair at our USA facility, or spare parts shipped directly to the customer with the necessary instructions.
Liability.
We Supply Solar or its partner sites and affiliates shall in no way be held liable for any damage caused by our products to private and public property in any shape or form.
As stated in all literature, all installations shall be carried out and installed upon non-combustible surfaces, breakers, electrical and fire protections and equipments shall be carried out by the buyer according to, and in accordance with prevailing local electrical code and best practices.
Such protections should be designed to mitigate such catastrophic failures, e.g. removable of flammable materials from equipment site, correctly sized wire and breaker/fuses etc.
Such purchase of any equipment from us will automatically fall under the aforesaid indemnities, and is sold “voetstoets”.